Teltech Service helps you deploy high-performance VoIP applications to meet most of your business requirements today and... tomorrow.
The Avaya IP-Office® is a robust and flexible platform that provides your business with a wide range of telephony applications.
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Integrated Call Centers allow you to better serve your customers and better know your calls cycles. Call Center applications on IP-Office® can be very simple or very complex depending upon the exact needs of your organization. Real-time management of your queues is easy and instantaneous. You can choose to periodically receive statistical reports on the performance of your individual agents, your groups or on the volume of calls by time period or by product type.
The IP-Office® even allows selective recording of calls for quality assurance or employee training purposes.
- Tele-worker applications let you access your best resources when you need their competence, and keep your performing employees happy in all circumstances. Thanks to its secure connections, the IP-Office® lets them work remotely as if they were sitting at their desk.
- Mobility applications help your customers reach you wherever you are with a single phone number. The IP-Office® can forward your calls to your mobile phone or to your notebook using a WiFi network in a matter that is transparent to your correspondents.
- Unified Messaging allows you to manage all your messages (voice, fax, text...) from your workstation. This gives you the choice to process all your messages from your preferred terminal. In addition, if your organization has several offices, you can save money by sharing a single voice mail between all your offices.
- IP Networking links all your offices together to share resources and save on long distance fees. The Avaya IP-Office® VoIP Solution creates safe and reliable links between all your offices to improve customer service and collaboration.
