Based in the greater Montreal area, Teltech Service is a full-service provider offering
comprehensive business communications solutions to a wide range of successful organizations.
For more than 20 years, we've maintained a customer retention rate of over 98%. Our reputation
is and continues to be built on best-in-class customized solutions and impeccable personalized
service.
Four Easy Steps to Your New Communications System:
Step 1 - Consultation
To build the perfect communications solution, the needs and challenges particular to your business must first be identified. In conducting our analysis of your business, our experts focus on four main areas:
- your company's needs,
- your customers' requirements,
- your operational structure,
- your goals for the future.
Step 2 - Selection
To select the communications system that best meets your requirements we begin by first identifying:
- currently available applications,
- custom solutions that address your specific needs.
We then select the applications appropriate to your needs and customize the selected system to offer the best solutions to the challenges previously identified, so that we can:
- boost your efficiency,
- reduce your operating costs,
- increase your profitability.
Step 3 - Installation and Training
To implement the selected system, a Teltech project leader will be assigned to work with your communications manager. The project leader will provide:
- a single point of contact during the installation phase,
- coordination of the system installation,
- budget management,
- assurance that your day-to-day business functions continue without interruption during implementation.
To train your staff on the newly installed system, Teltech Service will:
- provide administrator training,
- provide user training,
- provide customized training.
Step 4 - Support and Service
To support and maintain your communications system Teltech Service will:
- provide post-installation support until your system functions to specification,
- ensure that your system is fully operational and is using all features specified,
- implement any modifications requested or required,
- answer any questions or concerns you may have.
In addition, we offer:
- 24/7 services,
- minor service calls, handled in less than twelve hours,
- major service calls, handled in less than two hours,
We will also provide you with regular updates on new technological developments that can benefit your company.
